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Gator Watch Owners
Can calls be made from the Gator to numbers outside the EU?
 

Yes. Calls made from My Gator Watch to any number outside of the EU will be charged. (Cost differs in each country). We DO NOT recommend phone numbers outside the EU be added to the Gator 3 app. If you wish to make calls outside the EU or to any country listed above, you will need to email us at support@techsixtyfour.com. Any attempt to make such calls without informing us will result in suspension of your service which means the Gator watch will not be able to track or make phone calls. You are responsible for all costs associated to calls made from the Gator watch.

Can more than one person track or call the same Gator watch?
 

Yes. When the second app user downloads the Gator app, they will be asked for a verification code from the primary app user. This verification code can be found in the app under Settings/Go to Edit Profile. When adding the verification code, please ensure that the second app user does not move away from the app page asking for this code. Once you move away from the app page, a new code is generated.

How come I can't download the Gator App onto my tablet?
  Please email us at support@techsixtyfour.com and tell us the make of your tablet. We will respond within 24 hours.
How do I cancel my service plan?
 

Just email us at support@techsixtyfour.com with your watch IMEI and we can cancel the plan for you. If you are on our annual plan, the earliest you can cancel the service is one month before the end of the one year period. If you are on our monthly rolling plan, you must give us one month's notice to cancel. To reactivate your service, please just email us at support@techsixtyfour.com. Reactivation will take up to 48 hours excluding weekends and holidays
How do I enter the emergency and whitelist numbers?
  Please enter starting with your country code. No need for + or 00. The reason to add the country code is so that when you travel within the EU, the Gator watch will work automatically.
If I have trouble using the Gator App or Gator watch, who can help?
 

Please review the detailed User Manual attached to the email sent to you with the Gator watch phone number. If you have any further questions, please email support@techsixtyfour.com with your issue and contact details, and we will get back to you within 24 hours.
Is My Gator Watch waterproof?
 

No. It is splashproof only.

My child cracked the display. What do we do?
  The display we use is made of Corning glass and it is a toughened glass made to withstand normal every day use. Similar to the screens on iphones, it is durable but if there is forceful impact on the display, it will crack or break. Unfortunately, this is the nature of display screens as ones at present in the market which will not break are far too costly to produce. We hope this will change going forward but until then, we will have to use a toughened glass display. We have tested this screen on hundreds of children and it is usually with force and direct contact against a hard surface, that the screen will crack.

Our manufacturer’s warranty does NOT cover cracked screens and this is the case with most consumer electronics products with a display screen.

If your screen is cracked, please contact us at support@techsixtyfour.com
What do I do if my Gator watch is stolen or lost?
  Please email us immediately on support@techsixtyfour.com so we can terminate the service. In any case, if the Gator does ends up in the wrong hands, there is nothing anyone can do which will incur additional charges so don't worry!
Where can I download the Gator App for my phone? I forgot the password on the Gator 3 app. What do I do?
 

The Gator 3 App is available through the Apple Store and GooglePlay Or search for “Gator 3” on iOS or Android. You need to install the app published by “Gator Group”, not any similarly named apps.

Forgot the password on the Gator 3 app? Go to reset password on the app and you will receive an email at the email address you have signed up with.
Why can't my Gator watch make calls ?
 

Please go to your app, settings, go to edit profile and in the field Watch Phone Number, please check that your country code is added in front of the number.

Please also go to your app, settings, phone numbers and ensure that every phone number starts with your country code and hit save. No need to start the number with + or 00.

If you long press on the + or – button, and the screen displays ’empty’ this means the numbers you have entered into the Gator app have not been communicated to the watch. This is often due to poor signal. Please take your watch to another location with better signal strength. When you press the + or – and the picture appears, this means the watch has received the phone numbers.
Why can't my Gator watch receive calls?
  Ensure that on all smartphones allowed to call the watch, that call display or Show My Caller ID is turned on. The watch needs to recognize all incoming calls in order to answer it.


Why does the Gator App show my child is in a location he has never been?
  There may be instances when you check your app and see that your child is in a location that he or she will have never have been to or the app will show they are somewhere else and not in school as they should be.

This is because they are indoors (no GPS), in an area with less than 3 WIFI hotspots (likely in schools) and so cell tower signals are used to approximate the location which is likely inaccurate. The Gator watch will attempt to use SMART tracking which collects data from GPS and WIFI collected during the day to approximate a location and the accuracy of this data varies.

Here is another way to check your child’s location in such a situation.

Use location history on your app to check the route your child has taken. As GPS is the most accurate tracker, it will always capture the last outdoor location so most of time this will be just outside the school or a friend’s house.
Why is the location information not always precise?
  The Gator watch uses GPS, WIFI and Location Based Services (LBS) to track the location of your child.

GPS - This is the most accurate form of tracking as it uses trilateration or 3 satellites. The data point from the satellites is tracked every 90 seconds when your child is outdoors and moving around. GPS on the Gator watch is accurate up to 10-15m.

WIFI – Similar to GPS, trilateration also applies, which means you need 3 WIFI hotspots in your area to be able to pick up the most accurate location.

Location Based Services (LBS) - this uses cell towers in your area to detect the location of the watch. This is used only when the GPS signal can not be picked up or when less than 3 WIFI signals are detected. Use of cell towers to track the watch is the most inaccurate as they can often be very far away from one another and from the watch itself. This is especially true if you live in a rural area.

There may be instances when you check your app and see that your child is in a location that he or she will have never have been to or the app will show they are somewhere else and not in school as they should be. This is because they are indoors (no GPS), in an area with less than 3 wifi hotspots (likely in schools) and so cell tower signals are used to approximate the location.

Here is another way to check your child’s location. Use location history on your app to check the route your child has taken. As GPS is the most accurate tracker, it will always capture the last outdoor location so most of time this will be just outside the school or a friend’s house.

Please note that if your watch is not in motion, the location updates will not be sent to the app (until it is in motion again). This helps to extend the battery life. The accuracy of the current location information is indicated by a light blue circle around the location marker in the app indicating the area that the exact watch location lies within.
Why is the tracking information not updating on the app?
 

Tracking will stop when the watch is not in motion. So when your child is at school, you will not see tracking updates. If your child is in motion but the tracking doesn’t work, please email us immediately on support@techsixtyfour.com and we can fix this within a few hours.

If you don’t see the photo of your child on the map, please refresh the app by closing the app and opening it again.

Please also close the app and re-open to get the most updated version.
Why won't my Gator watch battery charge?
 

When you turn your Gator watch off and attach the magnetic charger, press the on/off button once and ‘charger connected’ will appear on the screen. This tells you the Gator watch is being charged. If you still have issues with charging or the ‘charger connected’ does not appear, please email us at support@techsixtyfour.com

Will Brexit starting Jan 1, 2021 affect the services/costs of My Gator Watch?
 

No. At this time (Jan 1, 2021) Brexit will not have an impact on our supply of services. Our costs will remain the same and all customers will be notified if there are any changes. Roaming across the EU will NOT be affected.
Please note that we no longer charge VAT however there may be tax and customs duty charged on the import by your own country